Everything you share on SpinWin — your name, phone number, transaction details — is explained here in plain English: how it's collected, where it's stored, and how it's kept secure.
This Privacy Policy applies to the SpinWin platform — including the website, mobile app, and all related services. By using SpinWin's services, you are agreeing to the terms of this policy.
We believe privacy is a fundamental right. At SpinWin, your data is never used for any hidden purpose. What you share is used only for what you shared it for — that is our core principle.
SpinWin only collects information that is strictly necessary to provide our services. Full details are outlined below:
| Data Type | What We Collect | Why It's Needed |
|---|---|---|
| Introductory | Full name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact | Mobile number, email address | Account Verification & Notifications |
| Financial | Payment method, transaction history | Deposits, Withdrawals & Fraud Prevention |
| Usage Data | IP address, device, browser, login time | Security & Technical Improvements |
| Gaming Activity | Betting history, favourite games | Personalized experience & responsible gaming monitoring |
Collected data is used solely for the purposes listed below. SpinWin never uses your information for anything beyond what is stated here.
SpinWin never sells your personal data or shares it with advertisers. However, limited information may be shared in specific circumstances where it is necessary to provide our services:
SpinWin does not retain data beyond what is necessary. Below are the retention periods for each type of data:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transactions | 7 years after the last transaction (legal requirement) |
| Gaming History | 3 years after account closure |
| Support Chat Logs | 2 years after the conversation ends |
| Cookies & Session Data | Until session ends, or a maximum of 1 year |
| KYC Documents | 5 years after verification |
Once the retention period ends, data is securely deleted or fully anonymized.
SpinWin's website and app use cookies — small text files stored on your device that help the platform remember your preferences.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
Every SpinWin member has the following rights over their personal data:
You can request to see all the information we hold about you, at any time.
If any of your information is incorrect, you can request a correction — it will be updated promptly.
You can request that your data be deleted, provided there is no legal obligation requiring us to retain it.
You can download your personal data in a portable format.
You can request that we stop processing your data under certain circumstances.
You can withdraw your consent to marketing communications at any time.
SpinWin follows the highest industry standards to protect your data. Our multi-layered security system operates around the clock.
SpinWin strictly prohibits registration and use of its services by anyone under the age of 18. We do not knowingly collect data from minors.
If a minor has accidentally created an account, they or their guardian can notify our support team and the account will be immediately closed and all associated data securely deleted.
For any privacy-related questions, complaints, or requests, please contact our data protection team:
If this Privacy Policy changes, you will be notified at your registered email address and the date on this page will be updated.
Every step we take is to earn and keep your trust
SpinWin never sells your data to third-party advertisers. Your information stays with us.
AES-256 and TLS 1.3 — the most robust encryption standards available today.
Data is automatically deleted after the designated retention period. We do not hold on to old data unnecessarily.
No legal jargon. SpinWin's policies are written in plain, clear language so every user can understand them.
View, correct, delete, or withdraw your consent — all on your own, without any hassle.
Independent experts conduct annual security audits of SpinWin, and the findings are used to continuously improve our systems.
What Our Members Want to Know